Configure Appointment Details

Urgent Appointment


If you are very unwell on the day, and need medical attention urgently.  

      Please call the surgery direct on       


                                                                                            020 8209 2400                                 


Book your own Appointment

 ur own Routine appointment online  through your  (through the NHS website or                                                                                                Request an appointment through  e-Consult which can be accessed on our home page click here Contact us Online available Monday to Friday 9am to 6pm

Your appointment

Your appointment can be requested as 

  • A Telephone Call appointment
  • Face to face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Cancelling an appointment


You should receive a confirmation text of your appointment giving you the option to text back Cancel if you cannot attend.


If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.


NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • If there’s a specific doctor, nurse or other health professional you would prefer to respond
  • If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • If you need an interpreter
  • If you have any other access or communication needs

Home Visits

If possible please try to telephone reception before 11:00 if you require a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice or the doctor may want more information regarding your illness before the visit.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the surgery.


A chaperone is a person who serves as a witness for both a patient and a clinician as a safeguard for both parties during a medical examination or procedure.

If you feel you would like a chaperone present at your consultation please either inform Reception or speak to the doctor / nurse who will be more than happy to arrange this for you.

Chaperone Patient Information Leaflet


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

GP Extended Hours

As part of the Government’s plans to improve healthcare we are now open three mornings per week *from 7am (see above for start times and days), mainly to see patients who are unable to attend during the day for their appointment. Please note no reception staff are on duty at these times, and you will therefore not be able to contact the Practice by phone. If you are late for an early morning appointment you will not be seen. If you need to cancel you appointment within 24 hours please either phone, text facility, or use the website form. When you arrive for your appointment please wait in the waiting room and one of the doctor’s will call you.

This service will be for routine medical conditions and is not an emergency service. The service is limited where doctors will be restricted in their physical examination of patients, and scope to arrange investigation.

Patients will therefore not be able to have blood tests, smear tests or an intimate examination requiring assistance from a chaperone, any chronic disease management review, or dressings or ear syringing, but will have to return for a day-time appointment if these services are required. Young children and the elderly who require to be brought to the surgery by working family members will also be welcome to these appointments.

If you become unwell after 6:00pm please call NHS 24 as usual – 111

More information on GP Extended Hours