DNA (Did Not Attend)
Please remember it is very important for you to cancel your appointment on time if you are unable to attend it. We can then offer the appointment to someone else.
Appointment text reminders are sent 1 day before your appointment
Please make sure to update your mobile number at reception
We understand that there may be genuine reasons why patients are unable to attend an appointment. Please let us know why you did not attend on this occasion.
As a practice, we have approximately 150 unattended appointments per month. An appointment not attended may mean that another patient who wanted to see their GP or Practice Nurse could have done so. We respectfully request that if you may miss or be late for an appointment in the future, you kindly let us know 24 hours in advance, or at least an hour before the appointment. The appointment can then be given to someone else and a new one offered to you if needed.
You can cancel by:
- calling reception on 020 8209 2400
- reply to appointment reminder text message (make sure to update your mobile number at reception)
- online access
If you miss more than 3 appointments in a 12-month period without cancellation, this may be deemed a breakdown in the doctor patient relationship and you may be removed from the practice list.
For every missed appointment a letter will be sent to each patient
1st Did Not Attend (DNA) appointment letter
2nd Did Not Attend (DNA) appointment letter
3rd Did Not Attend (DNA) appointment letter